Find an Approved
Transaction Coordinator
Transaction Coordinators (TCs) play an essential role in supporting our brokers and ensuring every file is handled with accuracy and care. At CENTURY 21 Real Estate Center, all approved TCs have been carefully screened, trained, and vetted to provide consistent, compliant service. Each TC offers their own pricing and service structure, giving you the flexibility to choose the right fit for your business while knowing that oversight and compliance are in place.
Meet The TCs
With a strong foundation in real estate and a commitment to precision and reliability, I bring over a decade of experience to my role as a Transaction Coordinator. Licensed since 2014 and deeply familiar with the fast-paced Seattle market, I specialize in supporting agents and clients by managing the many moving parts of real estate transactions—ensuring every deal moves forward smoothly and on schedule.
From opening escrow to coordinating inspections, reviewing contracts, and tracking key deadlines, my role is to handle the details so you can focus on your clients. I take pride in creating a seamless, organized experience for all parties involved, while keeping communication clear, timelines tight, and compliance on point.
Raised in Seattle, I’ve watched this city grow and thrive, and I’m proud to play a part in helping others make it their home. I earned a Bachelor’s degree in Liberal Arts with a focus on Literature and Research Writing from The Evergreen State College in 2011—skills that have sharpened my eye for accuracy and strengthened my communication in this detail-oriented role.
When I’m not coordinating transactions, you’ll find me exploring local trails with my family or relaxing with a watercolor brush in hand, inspired by the natural beauty of the Pacific Northwest.
I have spent my entire real estate career with Century 21 Real Estate Center, meaning I was taught by the best. This allows me to know what is needed to make your transaction successful and stress-free as possible. I have been licensed in the NWMLS since January 2021, allowing me to be not just an agent, but also a licensed Transaction Coordinator. As a licensed TC, I can assist you easily because I already have access to the NWMLS, am familiar with the forms and input system, and have experience coordinating and maintaining deadlines throughout the transaction process.
I have handled all my own transaction documents on both the Listing and selling sides, so I know how to stay organized, pay attention to detail, and build workback timelines for all transaction deadlines.
Based in Seattle, I have served clients in a wide range of areas from Bellingham to Ocean Shores. Having lived in the Greater Seattle Area for over 20 years, I am very familiar with multiple neighborhoods and communities in this region. I look forward to working with you and your clients toward a smooth closing!
Kim Shannon brings a strong blend of professionalism, organization, and care to every transaction she manages. With nearly two years of experience as a Social Media and Marketing Director, as well as a background in real estate photography, Kim discovered her passion for transaction coordination through the encouragement of colleagues.
Kim’s strengths include her meticulous attention to detail, her ability to stay highly organized, and her genuine talent for clear, effective communication. She excels at problem-solving and is skilled at bringing clarity to even the most challenging situations, ensuring that all parties feel supported and confident throughout the process.
Kim is certified through NWMLS training programs, including Matrix Essentials, Listing Input, Transaction Desk I & II, and courses through CENTURY 21 Real Estate Center including Mastering the Purchase and Sale Contract Series. She continues to build on her knowledge with ongoing education, ensuring that every transaction benefits from her strong foundation and commitment to excellence.
Originally from California, Kim moved to the Pacific Northwest in 2018 to be closer to family and now calls Mount Vernon home. Outside of real estate, she is an active member of the Skagit Valley Pickleball Club and enjoys participating in local events. She also supports the Skagit Valley Humane Society, contributing supplies and care to animals in need. In her free time, Kim loves scrapbooking, line dancing, and country music. Her rescue dog, Cosmo, keeps life lively and joyful.
Clients and colleagues alike appreciate Kim’s dedication, honesty, and positive energy. She describes herself as a hard worker who will stay by your side every step of the way, making sure your needs are met and your experience is as smooth as possible.
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Professional Bio
Since 2017, I’ve been working in real estate with a focus on residential transactions. My career path shifted in 2022 after a back injury pushed me to reevaluate what I enjoyed most in my work. That transition led me into transaction coordination, where I get to lean into my natural strengths—organization, communication, and a genuine love of paperwork.
Before real estate, I built a career background in banking and human resources, which sharpened my attention to detail, discipline, and ability to keep things moving efficiently. I bring common sense to the table and believe in keeping things simple and clear. My communication style is straightforward—I over-communicate by design because I believe clarity prevents mistakes. If you value responsiveness and accuracy, I’m the right person to support your transactions.
What sets me apart is my ability to keep paperwork and processes organized, leaving agents free to focus on what they do best. I don’t shy away from the details, and I pride myself on helping agents and clients move through transactions with less stress and fewer surprises.
Personal Side
I grew up in the suburbs of Chicago and made the Pacific Northwest home after falling in love with the mountains during a visit in 2008. When I’m not immersed in contracts and checklists, you’ll find me spending time with my three dogs and three cats, or doing just about anything that involves water.
I’ve supported organizations like Great Pyrs and Paws Rescue, Orca Network, Bella’s Voice, and other community and social causes. I care deeply about fairness, kindness, and treating people with respect.
My Approach
I believe in direct, consistent communication, and I expect the same in return. If you’re looking for someone who will keep you organized, on task, and informed every step of the way—with a sense of humor included—I’m your person.
One of my favorite reminders comes from Ani DiFranco: “You can talk a great philosophy, but if you can’t be kind to people every day, it doesn’t mean that much to me. It’s the little things you do, the little things you say, it’s the love you give along the way.”
That’s the spirit I bring to my work and to every transaction I support.
DISCLOSURE
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TCs on this page are independent contractors approved by CENTURY 21 Real Estate Center. The firm maintains a contract with each TC that covers compliance, access, and standards.
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A separate agreement between the TC and the broker defines scope of work, timelines, and payment. The firm keeps a copy of that agreement on file for compliance.
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Payment terms, pricing, and service menus are set by the TC. Any changes should be documented in writing between the TC and the broker.
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TCs do not provide legal or tax advice. Brokers and clients should consult their own advisors as needed.
FAQ
How are TCs approved?
All Transaction Coordinators must apply directly with CENTURY 21 Real Estate Center. Before being approved, each TC is required to demonstrate competency by completing sample contracts, sample timelines, and scenario-based exercises. We also verify that they have successfully completed Northwest MLS Matrix training, listing input training, and Transaction Desk training in addition to requiring the TC to have attended the full Mastering the PSA Series and the Mastering Listing Series offered by CENTURY 21 Real Estate Center. Only after this full review and vetting process is a TC approved and listed on our site.
What is included in a base package?
Each Transaction Coordinator sets their own base package. The structure can vary depending on whether the TC is licensed or unlicensed, and on their comfort level with working directly with clients versus only with agents. Because each TC has the ability to define their own services and fees, it is important for brokers to carefully review the specific base package outlined by the TC they choose to work with.
How does billing work?
Transaction Coordinators are paid at the closing of a transaction. CENTURY 21 Real Estate Center processes these payments and issues a 1099 at year-end. To ensure proper payment, it is important that the broker notes the TC’s involvement on the transaction sheet prior to closing.
If a broker asks a TC to complete additional services outside of the standard transaction package—such as attending inspections, sitting in on showings, or placing signs—those one-off fees are paid directly to the TC unless otherwise agreed upon.
Can I switch TCs mid-file?
Switching Transaction Coordinators during an active transaction is strongly discouraged. It should only occur under very specific circumstances that require immediate attention. If a change is necessary, both the office and the branch manager must be notified. In these cases, it must be clearly documented how fees will be handled between the outgoing TC and the new TC stepping in. We recommend that brokers consult with leadership before making this type of decision.
Where do I find the firm’s TC policy?
You can read the full TC Policy Handbook HERE. We have created this policy handbook to protect you, keep transactions compliant, and make sure service is consistent across the firm. While you are not required to use a Transaction Coordinator (TC), we strongly recommend working with one of our approved TCs. The Department of Licensing has raised concerns about brokers hiring TCs outside their own firm because it is unclear who has oversight in those situations. By using an in-house approved TC, you have firm backing and compliance protection.
Why It’s Important to Use a TC Within Your Own Firm?
Clear Oversight
The Department of Licensing has stated that it is not clearly defined who oversees a TC when they are working independently or for an outside company. Within your firm, oversight is clear — the Designated Broker and branch managers have authority and accountability.
Compliance and Accountability
When a TC is under your firm’s approved list, they are vetted, trained, and operating under documented agreements. This protects the broker if questions or audits arise.
Consistency of Standards
In-house TCs work under the same systems, timelines, and compliance practices as the rest of your office. This reduces errors and confusion that can happen when outside providers follow different processes.
Simplified Billing and Records
Payments are processed through closing by the firm, and agreements are kept on file. This prevents disputes and ensures brokers aren’t left handling independent invoices or chasing documentation.
Reduced Risk to the Broker
If a TC outside the firm makes an error, liability can be murky. Using an in-house vetted TC ensures the broker is protected because the firm has already reviewed the TC’s training and agreements.
How do I become a TC?
To become an approved Transaction Coordinator with CENTURY 21 Real Estate Center, you’ll need to complete an application, participate in a screening process, and demonstrate competency through training and/or testing. Once approved, you’ll be added to our official TC list and made available for brokers to select on this site.